terms and conditions
WHILE YOU ARE IN THE CLUB
We endeavour to create a pleasant and enjoyable experience for you every single visit. To ensure this we ask our members to adhere to the guidelines, rules and regulations of the club explained on your membership application. If at any time you have suggestions or enquiries, do not hesitate to contact any of our staff, alternatively, you can choose to leave us a note in the suggestion box located on the gym floor and changing rooms.
Please take care of your membership card and bring it with you on every visit to the Health Club. If you lose your membership card a replacement card can be purchased for $25.00.
You may suspend your membership for a minimum of two weeks and a maximum of eight weeks for a 12 month membership. A suspension fee applies. In cases of exceptional medical circumstances, longer suspensions may be granted on presentation of a medical certificate. You must advise us of your intention to suspend prior to your absence and complete the relevant paperwork. A membership "action form" can be found at Customer Service. Suspension time will be added on to your term membership, or your debit amount will decrease for that fortnight.
Please note Direct Debit memberships are ongoing. This means that debits will not automatically stop when the minimum term has lapsed. Direct debit members are required to give 30 days notice in writing when intending to cancel. Cancellation appointments can be made via Customer Service. Direct debit memberships will continue until we receive member notification. Should you wish to cancel your membership prior to the minimum subscription period for any personal reason, including matters of relocation or change of mind (but excluding a breach by the Club of its obligations to you under your Membership Agreement or Australian Consumer Law), unless the cancellation is due to a certified medical condition that precludes any form of regular exercise offered by the Club now or in the future, you agree to have debited from your credit card/account a cancellation fee of:
(a) the $99 administration fee which has been waived by the Club in consideration of you entering into this Membership; and
(b) the $10 per fortnight discount granted to you in consideration of you entering into this Membership for the number of fortnights which have passed prior to the termination.
TRANSFER OF MEMBERSHIP
Term Memberships are transferable for a fee of $150. Direct debit memberships may be transferred free of charge after the minimum term has been completed.
All members and their guests use the club at their own risk. The club cannot accept responsibility for damage or injury through use of any facility. The club is not responsible for any lost or stolen items or damage to property and vehicles.
Members are not eligible for any refund of money which has been paid to the Club due to any change of mind. Any right to a refund will be limited to the right to terminate the Membership Agreement pursuant to its terms or Australian Consumer Law. Members should discuss any concerns with the manager of the relevant Club.
24 HOURS ACCESS CONDITIONS OF USE
You are required to swipe your access card at the 24 hour access door to enter the club during un-staffed hours. Only one member may enter per swipe with the system detecting duplicate swipes and registering. Fines apply to members allowing another person in on their swipe. For this reason the door must be fully closed before the next member enters. An external surveillance camera operates 24 hours a day at the entry for this reason as well as your safety and peace of mind.
We recommend wearing the private alarm lanyards that, when pressed, will send a silent alarm to our monitoring security company who will then attend. Fees apply for call outs not requiring emergency assistance.
An emergency exit is located in the woman's change rooms in case of fire. Follow exit door instructions.
Offices, reception and the sauna and steam room area are not to be accessed during un-staffed hours. Sensors will trigger an alarm if this is breached with fines applying.
Lockers are not to be used in unstaffed hours as any issue will not be resolved until staff arrive during staffed opening hours. Fines apply for any callouts even when locker issue is not user error. Please use the pigeon-hole shelves between the two change room entries.
The entire club is under video surveillance with the exception of the change rooms. Use at your own risk. We recommend using the single bathroom should you feel more comfortable during un-staffed hours.
Your membership will not allow entry should you have outstanding/dishonoured payments to be made.
Element Fitness Health Club is not responsible for your person or belongings when using the facility. This includes injury or death to the extent the law permits.
After hours access is conditional on acceptance of all of the above.
Thank you for being a Element Fitness Health Club Member.
|Replacement Card||$25 card replacement fee|
|Use of your access card by another||$145 non-compliance fee and termination of your membership|
|Allowing another person to enter on your scan in (whether that person is a member or not)||$145 non-compliance fee and
- A written warning if you've allowed a following member access
- Termination if you've granted a non-member access
|Entering offices, reception or sauna and steam areas||$245 non-compliance fee and
- A written warning
- Deactivation of your access card for a 6 month period
|Following another member into the club without scanning||$145 non-compliance fee|
|False emergency callout (lanyard or panic button)||$145 fee and
- Deactivation of access card for a 6 month period
- Termination of membership if acted intentionally
|Inappropriate use including but not limited to stealing, causing damage, intimidating behaviour||- Written warning or termination of membership
- Reported to Police if necessary
|Not using safety clips or safety bars on free weight racks and bars (these are there for your safety)||$45 non-compliance fee|